Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unused and brand new, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Non-Returnable Products

  • Special order items
  • Items that have been installed, mounted, welded, painted, or altered in any way
  • Items purchased from our “Scratch and Dent” inventory
  • Discontinued products
  • Electronic tuners that are VIN Locked

To start a return, you can contact us at hello@ultimatemotorsports.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@ultimatemotorsports.co.

All returns are subject to a 20% restocking fee unless stated otherwise. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate solution.

Our items and products are designed to be installed by a professional. Professional installation is required for all products. For this reason, we do not assume any responsibility for damage to the item and/or vehicle after the item has been installed to a vehicle. We also do not assume any responsibility for items getting damaged, vehicle damage, broken items, items falling off, and improper user installation. 

Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence.

Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as manufacturer and dealer from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.

All damages must be notified, within 24 hours, to the following parties: the carrier (trucking company), the dealer, and manufacturer. 

In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable.

All disputes about the settlement amount should be addressed with the carrier. Manufacturer or dealer, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.

Unfortunately, we cannot accept returns on sale items or gift cards.

Warranty

All our products have a one year warranty from purchase date unless specified otherwise. 

Our warranty covers:

  • any defects in materials used to manufacture your product
  • any defects in workmanship under normal use
  • any broken components under normal use

Our warranty DOES NOT cover:

 

  • Damage of a product resulting from negligence
  • Damage of a product resulting from unauthorized modification of the product
  • Damage caused by natural disaster
  • Damage as a result of user error or improper installation (includes products falling off)
  • Normal Wear and Tear
  • Carbon Fiber fading after 90 days
  • Theft or loss of the product

If your product is eligible for warranty, we will provide you a new replacement or repair. We do not provide refunds for warranty claims.

To file a claim: email us at hello@ultimatemotorsports.co. You may be charged a shipping and handling fee for return label fees and shipment of the replacement.

Normal Wear & Tear:

Some products or components are subject to inevitable failure or wear with Normal Wear & Tear, and are not covered by our Warranty. The chance or time of "normal" wear and tear failure may increase when products are operating outside of normality - i.e. high power, maximum effort, high heat, high use applications, old age, high ethanol content, high lead content, etc. Ultimate Motorsports reserves the right to deem products as "Normal Wear & Tear" for any reason.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

International/Overseas Refunds

Customers outside of the lower 48 United States are subject to all return/exchange shipping and handling fees.  International/Overseas orders may not be eligible for refunds due to increased international shipping fees.